Terms of Service

Last updated: 5 July 2026 · Operator: freedompms

1. Agreement

These Terms govern your use of FreeDom (the “Service”) at app.freedompms.com and related sites operated by freedompms (“we”, “us”, “our”). By creating an account, signing in, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

FreeDom is a cloud-based project management application (web and installable PWA) for tasks, programmes, surveys, meetings, and related project data. Features, limits, and availability may change at any time without notice.

3. Accounts

Access is via email magic link. You are responsible for securing access to your email account.
You must provide accurate information and keep your contact details current.
One person per account unless we agree otherwise in writing (e.g. future corporate plans).
We may suspend or terminate accounts that breach these Terms or pose security or abuse risk.

4. Free plan

Free accounts are subject to usage limits, which may change. Current limits include, without limitation: 2 projects, 2 key dates, 10 active internal tasks, 2 meetings (total), 2 client timelines, 6 incomplete client programme items per view, 2 surveys, 5 items per survey, and watermarked PDF exports. We may enforce limits in the app or on sync.

5. Pro subscription

Monthly: £11.99 per month, billed in advance via Stripe.
Annual: £119.99 per year, billed in advance via Stripe.
Subscriptions auto-renew until cancelled. Prices may change on renewal with reasonable notice where required.
Payment processing is handled by Stripe. We do not store full card details.
Pro benefits (e.g. higher limits, no watermarks) apply after successful payment and account update, which may take a short time.

6. Cancellation and refunds

You may cancel renewal at any time via Stripe or by contacting support@freedompms.com. Access continues until the end of the paid period.
Annual plans: you may request a full refund within 14 days of your initial annual payment (or annual renewal payment) by emailing support@freedompms.com. After 14 days, annual fees are non-refundable except where required by applicable law.
Monthly plans: fees are non-refundable for partial months except where required by applicable law.
Nothing in these Terms limits statutory rights that cannot be excluded (e.g. certain UK consumer rights).

7. Your content and data

You retain ownership of project data, text, images, and other content you upload (“User Content”).
You grant us a non-exclusive licence to host, store, process, transmit, and display User Content solely to operate and improve the Service.
You are solely responsible for the accuracy, legality, and backup of User Content. You must maintain your own independent backups. Export PDFs and other exports are provided as a convenience only.
You must not upload unlawful, infringing, harmful, or abusive material.

8. Acceptable use

You must not misuse the Service, including: attempting unauthorised access; interfering with infrastructure; scraping or reverse engineering except as permitted by law; reselling access without permission; or using the Service in violation of law or third-party rights.

9. Availability, offline use, and changes

The Service is provided on a best-effort basis. We do not guarantee uninterrupted, error-free, or timely operation.
Offline mode, local caching, and sync queues may fail, delay, conflict, or lose data. We are not responsible for failures of devices, browsers, networks, third-party platforms, or sync processes.
We may modify, suspend, or discontinue any part of the Service at any time.

10. Disclaimer of warranties

To the fullest extent permitted by law, the service and all related software, data, and materials are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted availability. We do not warrant that the service will meet your requirements, that data will be preserved, or that defects will be corrected.

11. Limitation of liability

To the fullest extent permitted by law:

We shall not be liable for any loss or damage arising from or related to the service, including without limitation: loss, corruption, deletion, or failure to restore data; sync or offline queue errors; unauthorised access not caused by our gross negligence; business interruption; loss of profits, revenue, contracts, goodwill, or anticipated savings; or any indirect, consequential, special, or punitive damages.
Our total aggregate liability for all claims arising in any 12-month period is limited to the greater of: (a) fees you paid us for the service in that 12-month period, or (b) £100 if you used the free plan.
These limits apply whether liability arises in contract, tort (including negligence), breach of statutory duty, or otherwise, even if we were advised of the possibility of such loss.
Nothing excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

12. Indemnity

You agree to indemnify and hold harmless freedompms from claims, losses, and expenses (including reasonable legal fees) arising from your User Content, your use of the Service, or your breach of these Terms, except to the extent caused by our wilful misconduct.

13. Third-party services

The Service relies on third parties (including Supabase, Stripe, Resend, and Netlify). We are not responsible for their acts, omissions, outages, or policy changes. Your use may also be subject to their terms.

14. Changes to these Terms

We may update these Terms at any time by posting a revised version with a new “Last updated” date. Continued use after changes constitutes acceptance. Material changes may also be communicated by email where appropriate.

15. Governing law

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protections in your country of residence where applicable.

16. Contact

Questions about these Terms: support@freedompms.com